If your unable to see the live chat it could be for a variety of reasons including but not limited too.
-It takes a few moments to appear
-Support may not be online at that moment
-Your WIFI Administrator may be blocking that feature
-The Feature may have bugged out
Using the LiveChat tool is as simple as clicking the icon and leaving a message detailing your question or concern. With a no bot staff answering your questions and concerns, you'll receive personalized support from one of our talented staff members. Please refrain from pinging any staff on the discord as repetitively doing this can get you warned or banned.