Welcome to the WitherHosting help desk!

You can find information on how to start up your server, tips and tricks for keeping server performance high and lag low, and a FAQ / Q&A.

Getting Started

New to the WitherHosting community? Looking for some guides on how to purchase your server and get it running with a couple plugins? Check out our Finding Your Plan which goes over how to find the plan that best suits your needs!

Q&A / FAQ

Commonly Asked Questions

Do you have a refund policy?

‍ ‍ ‍ Yes, we have a 24 hour refund policy for all services. However, addons, dedicated IP addresses and servers that have used a coupon code are
‍ ‍ ‍ non-refundable.

Do you have DDOS protection?

‍ ‍ ‍ Yes, all of our services come with DDOS protection with no extra charge.

How fast is support?

‍ ‍ ‍ WitherHosting tries and answer all questions a quickly and effectively as possible. We understand what its
‍ ‍ ‍ like to be in your shoes, and so support relatively takes 10 minutes to answer normal questions. However,
‍ ‍ ‍ some questions may take longer.

What panel do you use?

‍ ‍ ‍ We currently use a custom Pterodactyl panel instance that stands out from competition.

Is account credit refundable?

‍ ‍ ‍ Account credit is non refundable.
Was this article helpful?
Cancel
Thank you!